Frequently Asked Questions (FAQs)

Ordering

1. How can I place an order?
   To place an order, simply browse our collection, add the desired products to your cart, and proceed to checkout. We accept various payment methods for your convenience. If you need assistance, please contact our customer service team at Support@glowwbit.com.

2. Can I make changes to or cancel my order?
   Once an order has been placed, it cannot be modified or canceled. If you need to make adjustments, please reach out to our customer service team as soon as possible, and we will do our best to assist you.

3. How do I apply a coupon code or use a gift card?
   To use a coupon code or redeem a gift card, enter the code during checkout and click “Apply.” The discount or gift card value will be automatically deducted from your order total.

Shipping

1. What countries do you ship to?
   Currently, we only ship within the United States.

2. What are your shipping rates and options?
   We offer standard shipping at a flat rate of $5.95 for domestic orders within the United States.

• Processing time: 3-7 business days.
• Shipping time: 7-15 business days, depending on your location.

3. Can I track my order?
   Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the progress of your shipment.

Return & Refund

1. What is your return policy?
   We accept returns within 7 days of receiving your order if:

• The item is defective or damaged.
• You received the wrong product.

The item must be in its original condition, unused, and with all tags and packaging intact.

2. How do I initiate a return?
   To start a return, please contact our customer service team at Support@glowwbit.com with your order number and reason for return. Our team will guide you through the process.

3. Who covers the return shipping costs?
   If the return is due to our mistake (wrong item, defective product), we will cover the shipping cost. Otherwise, the customer is responsible for return shipping fees.

Cancellation

1. Can I cancel my order?
   Unfortunately, once an order has been placed, it cannot be canceled. If you have any concerns, please contact our customer service team, and we will assist you to the best of our abilities.

2. What happens if an item is out of stock?
   If an item is out of stock after you place an order, we will notify you promptly and offer either a refund or a suitable replacement.

Payment

1. What payment methods do you accept?
   We accept the following payment methods:
   ✅ Visa, MasterCard, American Express, Discover
   ✅ PayPal

2. Do you offer any discounts or promotions?
   Yes! We occasionally run special promotions and discounts. To stay updated, subscribe to our email newsletter or follow us on social media.

3. Do you offer payment plans or layaway?
   At this time, we do not offer payment plans or layaway options. All orders must be paid in full at the time of purchase.

✨ For any additional questions, feel free to contact us at Support@glowwbit.com. We’re happy to assist you! ✨